Legal information
Privacy policy
1. General information
At Pro Services Group Spain (a MOLMEX Group company), we are committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use and share your personal data, as well as your rights regarding the information we hold.
2. Data controller
Controller: MOLMEX GROUP S.L. (trading as Pro Services Group Spain)
Tax ID (CIF): B75293423
Address: Calle Buen Aire 2, Jávea (Alicante), Spain
Email: proservicesgroupspain@gmail.com
Phone: +34 648 758 319
3. Information we collect
We collect and process different types of information depending on how you interact with us:
- Personal data: Name, email address, phone number and address, mainly when you request a quote or send an enquiry.
- Browsing data: Information about how you use our website (such as IP address, location, device type, etc.), obtained through cookies or similar technologies.
4. Purposes of processing
We use your personal data for the following purposes:
- Customer service: Answering enquiries and quote requests, and arranging appointments.
- Service improvement: Analysing how the website is used in order to improve our services and personalise your experience.
- Direct marketing: Sending information about our services or promotions, where you have given your consent.
5. Legal basis for processing
The legal basis for processing your data is:
- Performance of a contract: We process your data to provide our services when you request a quote or professional contact.
- Consent: We ask for your consent before sending commercial communications.
- Legitimate interest: We analyse the use of our website to improve our services.
6. Data retention
We will keep your personal data only for as long as necessary to fulfil the purposes described above, or for as long as we are legally required to do so. Once these purposes have been fulfilled, your data will be securely deleted.
7. Recipients of the data
We do not share your personal data with third parties, except in the following cases:
- Service providers: External companies that help us provide and improve our services, such as web hosting providers and analytics and marketing tools.
- Legal obligations: If any law or authority requires us to disclose your information, we will comply with those obligations.
8. Data security
We implement appropriate security measures to protect your data against unauthorised access, alteration, disclosure or destruction. However, no system is completely secure, so we cannot guarantee the absolute security of your data.
9. Your rights
You have the right to:
- Access your personal data and obtain information about how we process it.
- Rectify any inaccurate or incomplete information.
- Erase your personal data in certain cases.
- Restrict the processing of your data in certain circumstances.
- Object to the processing of your data for marketing purposes.
- Data portability, where technically feasible.
To exercise your rights, you can contact us by email at proservicesgroupspain@gmail.com or send a written request to our postal address.
10. Cookies
This website does not use its own analytics or advertising cookies. Some third-party services embedded in the page, such as the Google Maps map, may set their own cookies when they load. You can block or delete them at any time in your browser settings.
11. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our procedures or in applicable legislation. We recommend that you review this page periodically to stay informed of any changes.
12. Contact
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
- Email: proservicesgroupspain@gmail.com
- Phone: +34 648 758 319
This is a translation provided for convenience. In the event of any discrepancy, the Spanish version shall prevail.